Privacy Policy overview
Your rights and confidentiality are our priority
Introduction to this privacy notice
At synorivexa, your privacy matters. We explain clearly how we collect, use, and protect your personal information when you visit this site or interact with our services.
This policy is developed for Australian clients and complies with the Australian Privacy Act 1988 and other local laws governing data protection.
What data we collect and how
We gather only necessary details such as your name, contact information, and enquiry contents to process your requests or consultations efficiently.
Information provided directly by you
- • Full name and contact details you enter to request support.
- • Your preferences regarding consultation or values-based discussions.
- • Messages and queries sent via our online forms or emails.
- • Appointment bookings or communication preferences you share.
- • Feedback about our service or methodology you choose to give.
Automatically collected information
- • Device type and operating system when you visit our website.
- • IP address and time of site access for analytics and security.
- • Browser information to display our website correctly.
- • General site usage statistics to optimise performance.
- • Cookies used to support secure browsing and site improvement.
How we use your information
Collected data is used solely for service provision, improvement, communication, or to comply with legal requirements.
- • Responding to your consultation or support requests.
- • Tailoring recommendations to your values and preferences.
- • Improving website functionality for Australian users.
- • Ensuring site security and quality standards are maintained.
- • Complying with local laws and regulations when required.
- • Sending updates about service changes, only with consent.
- • Analysing aggregate, non-personal data for performance metrics.
Our commitment: Your information is treated with respect and handled securely by our team in compliance with Australian privacy principles.
How and why we share your data
Your details are not sold. They may be disclosed to trusted service providers or government agencies solely to facilitate or improve our service.
Trusted service providers
We partner with secure IT and communications providers to ensure consistent, reliable service delivery. Service providers adhere to similar privacy standards.
Legal obligations
We will disclose information if required by law, regulation, or order from relevant authorities.
Anonymous statistics and analytics
Data is de-identified whenever possible and used only in aggregate for improvement.
Your privacy rights
You are entitled to access, modify, or request deletion of your information. Our team respects your rights under the Australian Privacy Act 1988.
- • Request and review a summary of your data.
- • Ask us to correct inaccurate details stored.
- • Request deletion of data you no longer want held.
- • Request transfer of your records to you.
- • Object to specific uses of your personal data.
- • Request restriction on how we use your data.
To exercise your rights or ask about privacy, please contact our data officer directly by email or phone.
How your information is kept secure
Your data is protected through both technical and organisational safeguards that meet industry best practices for Australian businesses.
Technical security practices
- • Encryption protects all communications and data storage.
- • Regular vulnerability assessments ensure systems are secure.
- • Backup routines to prevent data loss or disruption.
- • Use of secure passwords and access restrictions for staff.
Organisational privacy practices
- • Access to your details is limited to essential personnel only.
- • All staff trained in Australian privacy obligations.
- • Routine audits of privacy and data handling protocols.
- • Regular updates to privacy policies to reflect regulations.
How long we keep your data
Information is kept for as long as necessary to support service delivery, legal, or audit requirements, and securely deleted as soon as reasonable.
- • Data related to your initial registration or contact.
- • Notes on value-alignment discussions (not shared externally).
- • History of our conversations or online messaging.
- • Records of any direct transactions if applicable.
- • General preferences for optional communications only.
We review records periodically to ensure minimum retention time.
Transfers outside Australia
Rarely, data may be transferred overseas with providers. These providers must comply with standards under Australian privacy laws.
- • Only with trusted, privacy-compliant partners.
- • Contractual measures to maintain appropriate safeguards.
- • Limited to essential service provision only.
- • Your rights are still respected regardless of transfer.
Our use of cookies and tracking tools
Cookies are used to support basic functions, site improvements, and understanding visitor needs. Cookie use follows Australian law.
Types of cookies we use
- • Necessary for website operation and security.
- • Improve how the site works for you.
- • Tailor your experience if you choose.
- • Support forms, chat, and language selection.
You can control cookie settings at any time in your browser.
Policy updates and notices
We update our privacy policy regularly to stay compliant and transparent about data handling practices.
- • Updates shown prominently on our website.
- • Clients may be emailed about changes if they consented.
- • Old policies replaced with revised versions.
- • Contact us with questions about changes.
Check the effective date to see if the policy has been updated.
Get in touch about privacy
Contact us for privacy questions, requests, or details about this policy.
synorivexa
Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia
Phone: +61 7 2989 9386
Email: content@synorivexa.com
Last revised: October 20, 2025
In effect from October 20, 2025